ISO 9001:2000 specifies requirements for a quality management system for any organization that aims to enhance customer satisfaction and demonstrates its ability to consistently provide products that meet customer and regulatory requirements. ISO 9001:2000 has been organised in a user-friendly format with terms that are easily recognised by all business sectors, and companies of all sizes.

Benefits of ISO 9001:2000:

• Operating costs drop as rework is reduced and efficiencies increase
• Business procedures and processes become standardised
• Increased productivity occurs as the correct information and equipment is put into place
• Customer satisfaction grows, increasing job security for employees and profitability and market competiveness for the company