Complaints, appeals, customer feedback, customer satisfaction and improvement
Do you see any improvement potential in the services provided by TÜV SÜD in Greater China and want to share your feedback? Or do you have a complaint about the services provided by TÜV SÜD?
At TÜV SÜD, we are always committed to improve and take the feedback from our customers very seriously, ensuring our customers getting the best services possible. At TÜV SÜD, we are happy to receive your feedback on our services. Please let us know if you find anything that we could do differently.
Upon filling-in our contact form, a member of our Internal Quality Management Team will contact you, to gather further details. We will then analyze every submission with involvement of the related certification bodies(Certification services) and keep you updated on our improvement actions.
Flowchart of our complaint handling/ improvement process: